Release v4928.1.4.2 stable

app/chatwoot_client.py

@@ -0,0 +1,94 @@
+from typing import Dict
+
+import httpx
+
+from app.config import settings
+from app.posting_policy import can_post_private_note
+from app.schemas import ActionResult
+import os
+
+
+def build_private_note(action_result: ActionResult) -> str:
+    return f"""🤖 ClientFlow
+
+Ação:
+{action_result.action}
+
+Resumo:
+{action_result.note}
+"""
+
+
+async def add_private_note(
+    conversation_id: str,
+    action_result: ActionResult,
+) -> Dict:
+    if os.getenv("CLIENTFLOW_DISABLE_CHATWOOT_PRIVATE_NOTES", "true").lower() in {"1", "true", "yes", "sim"}:
+        return {
+            "enabled": False,
+            "status": "disabled_by_env",
+            "reason": "CLIENTFLOW_DISABLE_CHATWOOT_PRIVATE_NOTES=true",
+        }
+
+    if not settings.chatwoot_write_enabled:
+        return {
+            "enabled": False,
+            "status": "skipped",
+            "reason": "CHATWOOT_WRITE_ENABLED=false",
+            "action_result": action_result.model_dump(),
+        }
+
+    if not can_post_private_note(action_result):
+        return {
+            "enabled": True,
+            "status": "skipped",
+            "reason": "posting_policy_blocked",
+            "action_result": action_result.model_dump(),
+        }
+
+    if not settings.chatwoot_base_url or not settings.chatwoot_account_id or not settings.chatwoot_api_token:
+        return {
+            "enabled": True,
+            "status": "skipped",
+            "reason": "missing Chatwoot config",
+            "action_result": action_result.model_dump(),
+        }
+
+    url = (
+        settings.chatwoot_base_url.rstrip("/")
+        + f"/api/v1/accounts/{settings.chatwoot_account_id}"
+        + f"/conversations/{conversation_id}/messages"
+    )
+
+    payload = {
+        "content": build_private_note(action_result),
+        "message_type": "outgoing",
+        "private": True,
+        "content_type": "text",
+        "content_attributes": {},
+    }
+
+    headers = {
+        "Content-Type": "application/json",
+        "api_access_token": settings.chatwoot_api_token,
+    }
+
+    async with httpx.AsyncClient(timeout=30) as client:
+        response = await client.post(url, headers=headers, json=payload)
+
+    if response.status_code >= 400:
+        return {
+            "enabled": True,
+            "status": "failed",
+            "status_code": response.status_code,
+            "body": response.text,
+            "action_result": action_result.model_dump(),
+        }
+
+    return {
+        "enabled": True,
+        "status": "sent",
+        "status_code": response.status_code,
+        "response": response.json(),
+        "action_result": action_result.model_dump(),
+    }