"""Catálogo único de ações atuais do ClientFlow.

O LLM só pode produzir `TRIAGE_ACTION_CODES`. Códigos operacionais
antigos foram removidos da triagem e substituídos por eventos/operações
internas (`business_events` e `operation_links`).
"""

TRIAGE_ACTION_CODES = {
    "SEND_INFO",
    "SEND_QUOTE",
    "SEND_PROFORMA",
    "SEND_INVOICE",
    "CONFIRM_PAYMENT",
    "SUPPORT",
    "REMOVE_FROM_LIST",
    "IGNORE_SPAM",
    "REVIEW_MANUALLY",
    "NO_ACTION",
    "MARK_NO_INTEREST",
    "IGNORE_BOUNCE",
}

ACTION_CODES = TRIAGE_ACTION_CODES

ACTION_MAP = {
    "SEND_QUOTE": {
        "route": "vendas",
        "action_required": True,
        "action": "Enviar proposta/cotação",
        "safe_to_post": True,
        "business_event_on_done": "quote_sent",
    },
    "SEND_INFO": {
        "route": "vendas",
        "action_required": True,
        "action": "Enviar informação ao cliente",
        "safe_to_post": True,
        "business_event_on_done": "info_sent",
    },
    "SEND_PROFORMA": {
        "route": "financeiro",
        "action_required": True,
        "action": "Emitir fatura pró-forma",
        "safe_to_post": True,
        "business_event_on_done": "proforma_sent",
    },
    "SEND_INVOICE": {
        "route": "financeiro",
        "action_required": True,
        "action": "Enviar fatura ao cliente",
        "safe_to_post": True,
        "business_event_on_done": "invoice_sent",
    },
    "CONFIRM_PAYMENT": {
        "route": "financeiro",
        "action_required": True,
        "action": "Confirmar pagamento",
        "safe_to_post": True,
        "business_event_on_done": "payment_confirmed",
    },
    "SUPPORT": {
        "route": "suporte",
        "action_required": True,
        "action": "Responder ao pedido de suporte",
        "safe_to_post": True,
        "business_event_on_done": "support_handled",
    },
    "REMOVE_FROM_LIST": {
        "route": "marketing",
        "action_required": True,
        "action": "Remover contacto da lista",
        "safe_to_post": True,
        "business_event_on_done": "contact_removed_from_list",
    },
    "IGNORE_SPAM": {
        "route": "spam",
        "action_required": False,
        "action": "Ignorar spam",
        "safe_to_post": False,
        "business_event_on_done": None,
    },
    "IGNORE_BOUNCE": {
        "route": "sistema",
        "action_required": False,
        "action": "Ignorar email devolvido/bounce",
        "safe_to_post": False,
        "business_event_on_done": None,
    },
    "REVIEW_MANUALLY": {
        "route": "rever",
        "action_required": True,
        "action": "Rever manualmente",
        "safe_to_post": False,
        "business_event_on_done": None,
    },
    "NO_ACTION": {
        "route": "rever",
        "action_required": False,
        "action": "Sem ação necessária",
        "safe_to_post": False,
        "business_event_on_done": None,
    },
    "MARK_NO_INTEREST": {
        "route": "vendas",
        "action_required": True,
        "action": "Marcar sem interesse",
        "safe_to_post": False,
        "business_event_on_done": "opportunity_no_interest",
    },
}


def get_action_config(action_code: str) -> dict:
    code = str(action_code or "").strip().upper()
    return ACTION_MAP.get(code, ACTION_MAP["REVIEW_MANUALLY"])