#!/usr/bin/env python3
"""Audit possible polluted Chatwoot contact names in pending work items.

Read-only. It highlights sender names reused across several different sender
emails, which can make the Operator Workbench display the wrong person name.
"""
from __future__ import annotations

import re
from collections import defaultdict
from sqlalchemy import text

from app.db import engine


def norm(value: object) -> str:
    return " ".join(re.sub(r"[^0-9a-zA-ZÀ-ÿ]+", " ", str(value or "").casefold()).split())


SQL = """
    SELECT
        t.id::text AS task_id,
        t.created_at,
        t.status,
        t.action_code,
        t.conversation_id,
        COALESCE(re.payload->'sender'->>'name', '') AS sender_name,
        COALESCE(re.payload->'sender'->>'email', '') AS sender_email,
        COALESCE(o.title, '') AS opportunity_title,
        COALESCE(cu.name, '') AS fiscal_customer_name
    FROM tasks t
    LEFT JOIN raw_events re ON re.id = t.raw_event_id
    LEFT JOIN opportunities o ON o.id = t.opportunity_id
    LEFT JOIN customers cu ON cu.id = o.local_customer_id
    WHERE t.status = 'pending'
      AND t.source_system = 'chatwoot'
    ORDER BY t.created_at DESC
    LIMIT :limit
"""


def main() -> int:
    with engine.begin() as conn:
        rows = [dict(r) for r in conn.execute(text(SQL), {"limit": 250}).mappings().all()]

    by_name: dict[str, list[dict]] = defaultdict(list)
    for row in rows:
        key = norm(row.get("sender_name"))
        if key:
            by_name[key].append(row)

    suspects = []
    for key, items in by_name.items():
        emails = {str(i.get("sender_email") or "").casefold() for i in items if i.get("sender_email")}
        if len(emails) > 1:
            suspects.append((key, emails, items))

    print("Contact identity collision audit")
    print("=" * 80)
    print(f"pending_chatwoot_tasks={len(rows)}")
    print(f"suspect_reused_names={len(suspects)}")
    print()

    for key, emails, items in sorted(suspects, key=lambda x: (-len(x[1]), x[0])):
        display = items[0].get("sender_name") or key
        print("=" * 80)
        print(f"sender_name={display!r} reused_with_{len(emails)}_emails")
        for item in items[:20]:
            print(
                f"- task={item['task_id']} conv={item.get('conversation_id')} "
                f"email={item.get('sender_email') or '-'} action={item.get('action_code')} "
                f"opportunity={item.get('opportunity_title') or '-'} fiscal={item.get('fiscal_customer_name') or '-'}"
            )
    return 1 if suspects else 0


if __name__ == "__main__":
    raise SystemExit(main())